On 4th July, HMS marked another significant milestone – our 6th birthday.
Managing Director Paul Worthington said, “HMS was established in July 2011. Back then, the big stories nationally were: the News of the World phone hacking scandal; Amy Winehouse being found dead in her home in London; and Novak Djokovic winning the men's singles title at Wimbledon for the first time.
“Locally, we had our own challenges to overcome, picking up the pieces from Kinetics going into administration and being tasked by the Board to affect wholesale improvements in how repair and maintenance services were delivered for LMH's customers. Our focus was on the cultural development of the business.
“Maintaining a strong focus on the culture has helped us achieve a positive sustained performance on many fronts; operationally by undertaking works within target times, financially by providing a considerable VAT saving to LMH and enabling profits over and above this to be reinvested through ComMutual. All this with a backdrop of continuously improving customer satisfaction results and positive feedback.
“Our Culture underpins delivery of the organisation's vision and corporate objectives, including delivery of services for new clients. “Our aim is to continue to deliver the high levels of operational performance and customer satisfaction whilst adapting the culture to suit the modern construction methods and new technology.
“On our 10th birthday in 2021, we envisage looking back at a very different organisation than the one we see today.”
Delighted to be a part of JV North’s four-year contractors’ and consultants’ framework.
To celebrate National Customer Service Week, HMS is focusing the spotlight on a single member of staff