‘Nothing was too much trouble’

Rita and Tommy have lived in their Fazakerley home for around 30 years. However in recent times Tommy developed Parkinson’s Disease Dementia, which has limited his mobility. Unable to climb stairs to access the upstairs bathroom, the family urgently needed the support of the HMS team.

HMS was awarded the home adaptations contract through the Knowsley Disabled Adaptations Framework. Work was soon underway on a ground floor wet room with an accessible shower and grab rails. Due to the considerate actions of the team, the family was able to stay in their home throughout the 9-week build. This helped to keep any stress for Tommy and Rita to a minimum.

“The HMS team was so professional and supportive,” Rita said. “I only had to pick the phone up and someone came around or offered valuable advice and support. Nothing was too much trouble.” The family also built a great relationship with Jan, HMS’ Customer Liaison Officer, as well as with the contracting team, which completed the job on time and to budget.

“Jan was excellent and explained everything clearly,” Rita explained. “The job was always tidy, the guys were amazing and they made sure everything was put away properly at the end of the day. I just can’t say enough about them; the result is fantastic!”

Rita also praised the extra effort that made a big difference such as the team carefully moving and relaying blocked paving and putting a tap outside to help with watering the front garden. “It’s changed our lives, it really has – not just for Tommy, but for me too. It means I don’t have to go upstairs and leave Tommy, so I’m close by whenever he needs me.”

Gerard Povey, Senior Surveyor at KMBC Adaptations Team, added, “Rita and Tommy are absolutely delighted with the completed adaptation and HMS is now carrying out another two projects on our behalf. We are very happy with the projects and I envisage our partnership with HMS will flourish.

“On behalf of KMBC may I thank you all at HMS for your continued support.”